Initially Squire was ecstatic, expecting they could access a digitised customer list. But Harp broke the news that the sales records were just a "pile of notes" that went back decades.
除此之外，基金会还引入了“患者导航员”角色，专门指导患者完成治疗流程，减少运营瓶颈。这些举措，不仅降低了医院的运营成本，还提升了患者满意度——两家医院多次入选美国百强医院，离不开基金会的默默支撑。，更多细节参见heLLoword翻译官方下载
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